We absolutely love each of the pieces that we have developed in our first collection of sustainable swimwear, but we understand that shopping for swimwear online can be very tricky and so if you are not completely happy with your order for any reason, we will be happy to refund you. When trying on your swimwear at home, please keep your underwear on for hygeine reasons until you are happy to keep your purchase, or if you need to make a return you can follow the steps below.
If you need to make an exchange, simply return your order using the instructions below and then place a new order via our website to receive the items you wish to buy instead. We will send out your new order as soon as possible, and process your refund on receipt of your returned items (see below).
Returned items must be unworn, in their original condition and with all labels and tags still attached and in tact. We must receive the returned items back within 14 days of you receiving your order. At this time we don't offer free returns but as we grow as a company we hope to be able to offer you this option in the future. Until then, please use a Royal Mail tracked service to send your returned items back to us. Please note that our PO Box address does not accept parcels from alternative couriers other than Royal Mail.
To return all or part of your order, please contact us on firstname.lastname@example.org stating your original order number and reasons why you need to make a return. We will then provide you with an address to return your order to. If only returning part of your order, please let us know which items you are sending back to us. Using a Royal Mail Tracked service, please return your items in their original packaging to us at the address below. Please feel welcome to keep your Salt Sisterhood organic cotton tote bag if you are only returning part of your original order back to us, but if you need to return your whole order please also include the bag in your return package. Once we receive your returned items, we will check them over and issue you a refund to your original payment method if your return meets our requirements listed above.
Refunds will be made back to the original payment method within 7-10 working days of the receipt of your returned order. Items received after 14 days will not be eligible for a refund, and will be posted back to you. Please note that you will be liable for the cost of returning such items back to you.
All garments are checked for quality by hand at our production house, and we will re-check your order thoroughly again before sending to you, but if you find a manufacturing fault or your order has been packed incorrectly then the items can of course be returned. Please contact us so we can rectify any problems as soon as possible. The return of any items that are not found to be faulty and are not suitable for resale due to their condition (for example: worn; washed; soiled; damaged or altered in any way) will not be accepted and we will not be able to refund you. Such items will be sent back to you at your original postal address provided when ordering, and you will be liable for the cost of postage.
CANCELLING AN ORDER
We accept cancellations from the moment you place your order until 14 days after delivery of your goods. If your order hasn't shipped, you will receive an immediate refund. If you have already received your order then please treat it as a normal return and follow the steps above. We will not accept order cancellations if goods have been worn, taken out of their packaging or the labels have been removed or tampered with. To cancel your order, please contact us with your order number and details of the items you have purchased.
Once you've cancelled an order, we'll provide a return address so that you can send it back to us. Please use a tracked shipping service and retain all related receipts and documents until the return has been processed and you have been refunded. We're cannot be responsible for any lost return packages and recommend that you purchase your own postal insurance for this reason. We are not responsible for paying the shipping cost incurred from returning an item to The Salt Sisterhood.
Please note that refunds can only be issued back to your original payment method. When your parcel is received by The Salt Sisterhood fulfilment center, you will receive confirmation of your refund via email. Please allow 7-10 working days for the refund to arrive back to your account.
If you need any help with your order or need to ask us a question, please contact us.